RTS PRIVACY POLICY
Last
Updated: December 3, 2015
Your privacy is extremely important to us. Below is our
Privacy Policy, which explains what personal information we collect and how we
use that information.
This document covers the use and treatment of the website
located at rts.com (the "Site") and the mobile
applications, products, portals, software, data feeds, and services
(collectively with the Site, the "Service") provided by Recycle
Track Systems, Inc., Recycle Track Systems NJ, Inc. and RTS Holding, Inc. (collectively,
"RTS" "We," "Our" or "Us"),
including how RTS treats information (including, personal information) that we
collect and receive. The term “Personal Information”, as used in this Privacy
Policy, refers to any information that can be used to identify a specific
person, company or any anonymous information (e.g. IP address) that is linked
to a specific person or company (including name, address, phone number or email
address). Personal Information
does not include information that has been aggregated or made anonymous such
that it can no longer be reasonably associated with a specific person or
company or directly identify you. This policy in no way restricts or limits our
collection and use of aggregate information, and we may share aggregate data
about our users and customers with third parties for various purposes. This
Privacy Policy is part of and incorporated into RTS's Terms of Use (“Terms
of Use”). RTS may amend this Privacy Policy at any time by posting the
amended terms on this site. All amended terms automatically take effect on the
date set out in the posted Privacy Policy, unless otherwise specified.
This Privacy Policy applies to persons and companies
anywhere in the world who use our Service to request or receive pickup or other
on-demand hauling services (“Users”). If you interact with the Services
as both a User and a hauler, the respective privacy statements apply to your
different interactions.
RTS may use tools or third party analytical software to
automatically collect and use certain non-personal information that does not
directly enable RTS to identify you. The types of non-personal data RTS may
collect and use include, but are not limited to: (i) device properties,
including, but not limited to IP address, Media Access Control (“MAC”)
address and unique device identifier or other persistent or non-persistent
device identifier (“Device ID”); (ii) device software platform and
firmware; (iii) mobile phone carrier; and (iv) other non-personal data as
reasonably required by RTS to enhance the Service. Application usage
information may be tracked to determine which features are most popular, how
they are being used, and how we can improve the applications and Service.
RTS may use and disclose to Company partners and contractors
the collected non-personal information for purposes of analyzing usage of the
Service, advertisement serving, managing and providing the Service and to
further develop the Service and other RTS services and products.
You recognize and agree that the analytics companies
utilized by RTS may combine the information collected with other information
they have independently collected from other services or products relating to
your activities. These companies collect and use information under their own
privacy policies.
We are committed to protecting your privacy. You may add,
delete or modify your Personal Information at any time. Subject to your
permission or as specifically stated in this Privacy Policy, we will not sell,
exchange or otherwise share your Personal Information with third parties. By
using the Service you agree to the terms set forth in this Privacy Policy.
RTS does not guarantee or warrant the security of our
servers nor can we guarantee that information you supply through the Service will
not be intercepted while being transmitted over the Internet. We follow
generally accepted industry standards to protect the personal data submitted to
us, both during transmission and once we receive it. When you enter sensitive
information on our registration or order forms, we encrypt that information
using secured socket layer technology.
Information
Collection and How it is Used
We receive and store any information you knowingly enter on
the Service (including through User Submissions (as defined in the Terms of
Use)), whether via computer, mobile phone, tablet or other wireless device that
you provide to us in any other way. We collect information you provide directly to us, such as
when you create or modify your account, request on-demand services, contact
customer support, or otherwise communicate with us. This information may
include: name, email, phone number, postal address, profile picture, payment
method, items requested (for pickup services), pickup notes, and other
information you choose to provide. You may choose not to provide us with
certain information, but then you may not be able to take advantage of many of
our features. The Personal Information you provide is used for such purposes as
responding to your requests for certain information, products and services,
customizing the content you see, and communicating with you about specials and
new features. You may modify or remove your Personal Information at any time by
logging into your account and accessing features to edit your profile and/or
account information.
When you use our Service, we collect information about you
in the following general categories:
Location Information: When you use the Service for trash
pickup and hauling, we collect precise location data about the pickup location.
If you permit the mobile app to access location services through the permission
system used by your mobile operating system, we may also collect the precise
location of your device when the app is running in the foreground or
background. We may also derive your approximate location from your IP address.
Transaction Information: We collect transaction details
related to your use of our Services, including the type of service requested,
date and time the service was provided, amount to be charged (or weight of
pickup), distance traveled, and other related transaction and hauling details.
Usage and Preference Information: We collect information
about how you and site visitors interact with our Service, preferences
expressed, and settings chosen. In some cases we do this through the use of
cookies, pixel tags, and similar technologies that create and maintain unique
identifiers.
Call and SMS Data: Our Service facilitates communication
between Users and haulers. In connection with facilitating this service, we may
receive call data, including the date and time of the call or SMS message, the
parties’ phone numbers, and the content of the SMS message.
Log Information: When you interact with the Service, we
collect server logs, which may include information like device IP address,
access dates and times, app features or pages viewed, app crashes and other
system activity, type of browser, and the third-party site or service you were
using before interacting with our Service. This information does not identify
you personally. Generally, we use this information to improve this Site and
Service and make it more compatible with the technology used by our visitors.
However, we may link information sent by your browser to information that
identifies you personally. For example, if you are a registered member, we may
link your IP address to information that identifies you personally. In
addition, if we suspect criminal activity, we may share our server logs with
the appropriate investigative authorities who could use that information to
trace and identify you.
Similar to many other websites, we use “cookies” to enhance
your experience on the Site. Cookies are small data files that are stored on
your hard drive by websites. We use cookies as a convenience feature to save
you time, to understand how the Site is used, and to improve the content and
offerings on the Site. For example, we may use cookies to personalize your
experience on the Site or recall your specific information on subsequent
visits. If your browser is set not to accept cookies or if you reject a cookie,
you may not be able to access certain features or services of the Site.
If you have supplied us with your email address, we may
occasionally send you an email to tell you about new features, ask for your
feedback, or just keep you up to date with what's going on with RTS and our
products. If you would prefer not to receive marketing or promotional e-mails
from us that may relate, for example, to new services or offerings, you may
opt-out of receiving these communications by using the opt-out mechanism in an
email or by specifying your email communication preferences in your account
settings. Following your opt-out, please be aware that we, or our affiliates,
may continue to contact you via email for administrative or informational purposes,
including, but not limited to, follow-up messages regarding the administration
of your account, any services, features or functions you have affirmatively
enrolled in or registered to use, any promotions or sweepstakes you have
participated in or have entered, or other transactions you have undertaken on
the Site.
From time to time, RTS may ask its registered users to
participate in surveys. These surveys are purely optional and help us improve
the Service and provide aggregate information which we think may interest our
registered users and visitors. We may use the information that you voluntarily
provide as part of your survey response in the manner outlined in this Privacy
Policy. In addition, if you choose to participate in an RTS survey, any
information you provide to us, including personal information, will be linked
with your account in our system and to any personal information contained
therein. We may also use the information you provide in the aggregate to help
us generate statistics regarding use of the Service. If you would not like your
information to be used in this way, please do not participate in RTS surveys
or, if participating, please provide us only with information you consent to
our use of in accordance with this Privacy Policy.
How
We Share Your Personal Information
RTS will not rent or sell your Personal Information to
anyone. However, we share your Personal Information as described below.
You may choose to populate your user profile on the Service
with Personal Information, including, without limitation, your name, company
name, pickup needs (reoccurring or one time) and other requested information. Some
of this information will be displayed to our haulers to facilitate our services
within the Service or facilitate interaction with the Company or haulers.
However, please keep in mind that information (whether Personal Information or
not) or content that you voluntarily disclose or otherwise publish (including
User Submissions) through the Service becomes publicly available and can be
collected and used by others, in accordance with the privacy settings you
select in your account preferences. Your display name may be displayed to other
users and haulers when you upload content, request or receive hauling services
or any other product or service offered through the Service and our haulers can
contact you through messages and comments. Any images, presentations, captions
or other content that you submit to, or create on the Service (including User
Submissions) may be redistributed through the Internet and other media
channels, and may be viewed by the general public as permitted via the privacy
settings.
Personal Information collected through the Site may be
shared with companies and organizations that (i) need to know that information
to perform services on our behalf (for example, haulers providing waste
management services on your behalf and data management or other support
services to us), and (ii) that have agreed not to disclose it to others.
We may share the information we collect about you as
described in this Privacy Policy or as described at the time of collection or
sharing, including as follows:
We may share your information:
With haulers to enable them to provide the services you
request and/or receive. For example, we share your name, photo (if you provide
one), and pickup location and other pickup details;
With third parties to provide you a service you requested
through a partnership or promotional offering made by a third party or us;
With the general public if you submit content in a public
forum, such as blog comments, social media posts, or other features of our
Service that are viewable by the general public;
With third parties with whom you choose to let us share
information, for example other apps or websites that integrate with our API or
Service, or those with an API or Service with which we integrate; and
With your parent company, affiliate or subsidiary (or
similar entity) and any necessary third parties engaged by us or your affiliates,
if you participate in any of our enterprise solutions for your business.
With RTS subsidiaries and affiliated entities that provide
services or conduct data processing on our behalf, or for data centralization
and / or logistics purposes;
With vendors, consultants, marketing partners, and other
service providers who need access to such information to carry out work on our
behalf;
In response to a request for information by a competent
authority if we believe disclosure is in accordance with, or is otherwise
required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or
other third parties if we believe your actions are inconsistent with our User
agreements, Terms of Service, or policies, or to protect the rights, property,
or safety of RTS or others;
In connection with, or during negotiations of, any merger,
sale of company assets, consolidation or restructuring, financing, or
acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing;
and
In an aggregated and/or anonymized form which cannot
reasonably be used to identify you.
If you are a hauler, with Users in connection with their
request for hauling or other services. For instance we may share your name,
personal photo, vehicle photo, vehicle license, vehicle make and model, precise
or approximate location and certain contact information (depending upon your
location and applicable laws). After you have provided the requested services, transaction
details will be communicated to RTS and the User.
We may disclose the Personal Information we collect through
the Site or Service when we, in good faith, believe disclosure is appropriate
to: (i) comply with applicable law (or a court order or subpoena); (ii) prevent
or investigate a possible crime, such as fraud or identity theft; (iii) enforce
the Terms of Use or other agreements that govern your use of the Service; (iv)
to protect the rights, property or safety of us, our users or others; or (v) to
protect your vital interests.
Personal Information submitted to the Site or Service or
collected by us is our asset and will become part of our normal business
records. Your Personal Information and other data we collect may be transferred
to another company that has acquired our stock or assets, for example, as a
result of a sale, merger, reorganization, dissolution or liquidation. If such a
transfer occurs, the acquiring company’s use of your Personal Information will
still be subject to this Privacy Policy, and the privacy preferences you have
expressed to us.
The Company may use API integration for third party services.
All user login information is collected and stored only by these third party cloud
services. The Service does not store or access any login credentials for any
third party services. Please refer to those companies’ privacy policies and
terms of service if you have concerns or questions.
Privacy
Policy Changes
RTS may, in its sole discretion, modify or revise this
Privacy Policy from time to time. We may attempt to notify you when major
changes are made to this Privacy Policy, but you should periodically review the
most up-to-date version. Your continued use of the Service following the
posting of any changes to this Privacy Policy constitutes acceptance of those
changes.
Questions
If you have any questions about this Privacy Policy please
contact us at info@rts.com
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